Privacy Policy — CarrierPacket.Link

This privacy notice for Load Company, Inc. (doing business as CarrierPacket.Link) ("CarrierPacket.Link," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at carrierpacket.link, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at loadcompanydev@gmail.com.

Summary of key points. Each section below has an "In short" line you can scan. Use the table of contents on the left (or above on mobile) to jump to any topic.

1. What information do we collect?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you may include:

names
phone numbers
email addresses
mailing addresses
job titles
usernames
contact preferences
contact or authentication data
billing addresses

Sensitive information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

Email address
API tokens for third-party integrated services like Google, Truckstop, Samsara, and Motive

Payment data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice at https://stripe.com/privacy.

Social media login data. We may provide you with the option to register using your existing social media account details. If you choose to register in this way, we will collect the information described in "How do we handle your social logins?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In short: Some information — such as your IP address and browser/device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This is primarily used to maintain the security and operation of our Services and for our internal analytics and reporting.

The information we collect includes:

Log and usage data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files.
Device data. Information about your computer, phone, tablet, or other device — IP address, device and application identification numbers, browser type, hardware model, ISP and/or mobile carrier, operating system, and system configuration.
Location data. Information about your device's location, which can be either precise or imprecise, depending on the type and settings of the device. You can opt out by disabling your device's location settings.

Information collected from other sources

In short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

To enhance our ability to provide relevant marketing, offers, and services and update our records, we may obtain information about you from public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data, IP addresses, social media profiles, and custom profiles for purposes of targeted advertising and event promotion.

2. How do we process your information?

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, including:

To facilitate account creation and authentication and otherwise manage user accounts.
To deliver and facilitate delivery of services to the user.
To respond to user inquiries and offer support.
To send administrative information — details about our products and services, changes to terms and policies, and similar.
To fulfill and manage your orders, payments, returns, and exchanges.
To enable user-to-user communications if you use offerings that allow it.
To request feedback about your use of our Services.
To send marketing and promotional communications in accordance with your preferences. You can opt out at any time.
To deliver targeted advertising tailored to your interests and location.
To protect our Services through fraud monitoring and prevention.
To identify usage trends so we can improve the product.
To determine the effectiveness of our marketing and promotional campaigns.
To save or protect an individual's vital interest, such as to prevent harm.

3. What legal bases do we rely on to process your information?

In short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law.

If you are located in the EU or UK

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on. We may rely on:

Consent — when you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
Performance of a contract — when it is necessary to fulfill our contractual obligations to you.
Legitimate interests — when reasonably necessary to achieve our legitimate business interests, including marketing, analytics, fraud prevention, and improving user experience.
Legal obligations — when necessary to comply with our legal obligations.
Vital interests — when necessary to protect your vital interests or those of a third party.

If you are located in Canada

We may process your information if you have given us specific permission (express consent) or where consent can be inferred (implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted to process your information without consent — for fraud detection, business transactions under certain conditions, witness statements, identifying injured persons, financial-abuse situations, subpoenas and court orders, employment-produced information, journalistic or artistic purposes, or publicly available information specified by regulation.

In short: We may share information in specific situations described below and/or with the following categories of third parties.

Vendors, consultants, and other third-party service providers. We may share your data with third parties who perform services on our behalf and require access to do that work. We have contracts in place to safeguard your personal information; they cannot use it except as instructed. Categories of third parties we may share with:

Ad networks
Affiliate marketing programs
Cloud computing services
Communication & collaboration tools
Data analytics services
Data storage service providers
Finance & accounting tools
Website hosting service providers
User account registration & authentication services
Testing tools
Social networks
Sales & marketing tools
Retargeting platforms
Product engineering & design tools
Payment processors
Performance monitoring tools
Order fulfillment service providers
Government entities

We also may need to share your personal information in the following situations:

Business transfers — in connection with any merger, sale of company assets, financing, or acquisition.
Google Maps Platform APIs — when you make location-specific requests, we may share your information with Google Maps Platform APIs (e.g., Google Maps API, Places API). To find out more, see Google's Privacy Policy.
SearchCarriers (SearchCarriers, Inc.) — when a broker triggers a carrier lookup, vetting report, or risk assessment, we transmit the carrier's MC#, USDOT#, or company name to SearchCarriers's API to retrieve FMCSA data, insurance status, and risk indicators. We store the response so the broker can review it later. See SearchCarriers's privacy policy.
Affiliates — limited information with our affiliates, who must honor this notice. Information obtained through Google APIs will not be shared with affiliates.
Business partners — to offer you certain products, services, or promotions, but not data obtained from Google APIs, API keys, or your email address.
Other users — when you share personal information by posting comments or otherwise interacting with public areas of the Services.
Google API data — CarrierPacket.Link's use and transfer to any other app of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements.

5. What is our stance on third-party websites?

In short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties not affiliated with us. We do not make any guarantee regarding such third parties and will not be liable for any loss or damage caused by their use. The inclusion of a link does not imply endorsement. We cannot guarantee the safety and privacy of data you provide to any third parties; review their policies directly.

6. Do we use cookies and other tracking technologies?

In short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

In short: If you choose to register or log in using a social media account, we may have access to certain information about you.

Where you register using a third-party social media account (like Facebook or Twitter), we will receive certain profile information from your social media provider — typically your name, email address, friends list, and profile picture, plus other information you choose to make public. We will use the information we receive only for the purposes described in this privacy notice. We do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.

8. How long do we keep your information?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or — if not possible (for example, because it is in backup archives) — we will securely store and isolate it from any further processing until deletion is possible.

9. How do we keep your information safe?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.

10. Do we collect information from minors?

In short: We do not knowingly collect data from or market to children under 18 years of age.

By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to the minor's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at loadcompanydev@gmail.com.

11. What are your privacy rights?

In short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information.

In some regions you have certain rights under applicable data protection laws — including the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict processing, and (iv) where applicable, to data portability. You may also have the right to object to processing. To make such a request, contact us using the details in "How can you contact us about this notice?" below.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your local data protection supervisory authority. If you are in Switzerland, contact details for data protection authorities are available here.

Withdrawing your consent. If we are relying on your consent to process your information, you have the right to withdraw it at any time by contacting us. This will not affect the lawfulness of processing before withdrawal.

Opting out of marketing communications. Unsubscribe at any time by clicking the unsubscribe link in our emails, replying STOP/UNSUBSCRIBE to SMS, or contacting us. We may still send service-related messages.

Account information. To review, change, or terminate your account at any time, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information to prevent fraud, troubleshoot, assist with investigations, enforce our legal terms, or comply with legal requirements.

Cookies and similar technologies. Most browsers accept cookies by default. You can usually choose to remove or reject cookies, but this could affect certain features of our Services. To opt out of interest-based advertising by participating advertisers, visit aboutads.info/choices.

12. Controls for Do-Not-Track features

Most web browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") feature you can activate. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow, we will inform you in a revised version of this notice.

13. Do California residents have specific privacy rights?

In short: Yes — if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are under 18, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal, contact us using the contact information below and include the email address associated with your account and a statement that you reside in California.

CCPA Privacy Notice

The California Code of Regulations defines a "resident" as (1) every individual who is in California for other than a temporary or transitory purpose and (2) every individual who is domiciled in California who is outside California for a temporary or transitory purpose. All other individuals are defined as "non-residents." If this definition applies to you, we must adhere to certain rights and obligations regarding your personal information.

Categories of personal information we have collected in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Real name, alias, postal address, phone, unique personal identifier, online identifier, IP address, email address, account name	Yes
B. California Customer Records categories	Name, contact information, education, employment history, financial information	Yes
C. Protected classification characteristics	Gender and date of birth	Yes
D. Commercial information	Transaction information, purchase history, financial details, payment information	Yes
E. Biometric information	Fingerprints and voiceprints	Yes
F. Internet or network activity	Browsing history, search history, online behavior, interest data, interactions with our and other websites	Yes
G. Geolocation data	Device location	Yes
H. Audio, electronic, visual, similar information	Images and audio, video, or call recordings created in connection with our business activities	Yes
I. Professional or employment information	Business contact details, job title, work history, professional qualifications	Yes
J. Education information	Student records and directory information	No
K. Inferences drawn from other personal information	Inferences used to create a profile or summary about an individual's preferences and characteristics	Yes

We may also collect other personal information outside of these categories through interactions in person, online, or by phone or mail in the context of customer support, surveys or contests, and the delivery of our Services.

How do we use and share your personal information? Load Company collects and shares personal information through targeting/marketing cookies, social media cookies, beacons/pixels/tags, click redirects, and social media plugins. More information about our data collection and sharing practices can be found in this notice.

Will your information be shared with anyone else? We may disclose your personal information to our service providers under written contract; each is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes (e.g., internal research for technological development), which is not considered "selling."

Load Company has not sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. Load Company has disclosed the following categories for a business or commercial purpose:

Category G — Geolocation data, such as device location.
Category K — Inferences drawn to create a profile or summary about preferences and characteristics.

Your rights with respect to your personal data.

Right to request deletion — subject to legal exceptions.
Right to be informed — about whether we collect and use your personal information, the categories we collect, the purposes for which we use it, whether we sell your personal information to third parties, the categories of personal information sold or disclosed for a business purpose, the categories of third parties to whom we disclosed it, and the business or commercial purpose for collecting or selling personal information.
Right to non-discrimination for the exercise of a consumer's privacy rights.

Verification process. Upon receiving a request, we will verify your identity by matching information you provide with information we already have on file, or by contacting you through a previously-provided communication method. We will only use personal information from your request to verify identity or authority.

Other privacy rights. You may object to processing, request correction, designate an authorized agent (with proof of authorization), and request to opt out from future selling of your personal information. We will act on opt-out requests no later than fifteen (15) days from submission.

14. Do we make updates to this notice?

In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible. If we make material changes, we may notify you by prominently posting a notice or by sending you a direct notification.

15. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at loadcompanydev@gmail.com or by post to:

Load Company, Inc.
8512 N Wall St, Suite C
Spokane, WA 99208
United States

16. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request review, update, or deletion, please email loadcompanydev@gmail.com with the subject line "carrierpacketlink-removal."